Returns of the goods

Right to exchange and return the goods

You need to get the Returns back to us within 28 days from the date on your delivery note, unless you are within the European Economic Area, then you need to get it back within 14 from the date on your delivery note. We always offer a free return.

We cannot offer refunds on underwear if the hygiene seal is not in place or has been broken.

How to make a return?

1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

2. Please email Xtrem Global's customer service at customers@xtremglobal.com to receive the returns label, once the returns label has been sent to you by Xtrem Global, print it and attach it to your parcel, covering your address label.

3. Xtrem Global will provide you with further instructions, and by following the given instructions your return process will be seamless and more successful.

Please note this if you return more than three items!

In case you order more than three (3) items and return all of them, the shipping fee will be non-refundable, as well as a refund fee of 10€/£8.50 in Europe and $15 in the rest of the world will be withheld from the refund.
Customs duties or taxes for orders from outside of Europe are non-refundable. 

THIS DOESN'T APPLY TO DEFECTIVE ITEMS OR IF YOU HAVE RECEIVED INCORRECT ITEMS, IN THESE CASES RETURNS ARE ALWAYS FREE OF CHARGES.

Refund

A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. You will receive an email when this has happened; from this it’s up to 7 days to show in your bank statement, this is dependent on your bank's processing time.

Return method by Country

Returns from: the United States

USPS – Free

Returns from: Canada

Canada Post – Free

Returns from the United Kingdom

Hermes –Free

Returns from countries of the European Economic Area (Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

Deutsche Post – Free

Returns from: New Zealand

Royal Mail – Free

Returns from: Australia

CouriersPlease – Free

Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Xtrem Global or Halti will not refund the incurred return costs if your country is not listed above.

Keep your certificate of postage safe as you will need this as your proof of return. Send your return to the address below.

Xtrem Global Limited

Aver Logistics C/O Greencarrier Storage

Netherlands Way

Kiln Lane Industrial Estate

Stallingborough

N. E. Lincolnshire DN41 8DF

United Kingdom

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