FAQ

Online Store

Product price or other information is missing? 

Each product should have a price, image and comprehensive product information on our webstore. If the product is missing information, please let us know through the "Contact Us" form and we will correct the situation.

Can I change or cancel my order?

Once you have accepted your order, you agree to the terms and conditions of delivery. The order will automatically go to our warehouse for collection, so at this stage changes are no longer possible.

You will receive an order confirmation immediately after you have accepted your order. Please check your order confirmation again! If you notice an error in the order confirmation you receive, please contact Customer Care at +358 9 8520 8288 or info@halti.fi . Please indicate in your message the relevant order number.

How do I track my order?

Order confirmation

After a successful online purchase, you'll receive an order confirmation email in 3-5 days. In case you don't receive an order confirmation email right away, please contact customers@xtremglobal.com.

Shipping confirmation

When the order has been packed in the warehouse, you'll receive a shipping confirmation email with a tracking code.

 

How can I return  my order?

A 14 day exchange and return policy applies to all online purchases. Your order will include an exchange and return form with detailed instructions. If you want to return or exchange a product, the product must be unused and all price tags must still be attached.

There is a mistake in my order. What should I do?

Did you receive a wrong product or has the package been damaged during delivery? Please contact our customer service by email at info@halti.fi. Attach photos of the damaged package or defected product. Remember to include the order number in the message.

Which countries do you ship to?

The Halti.com deliver worldwide. 

How long does it take to get a refund?

We will process your return as soon as we receive it. The purchase will be refunded to the original form of payment. You will receive an email notification when your return has been received and refunded. After the notification, it will take approximately one week to receive the refund. The payer of the refund will be displayed as Stripe, our payment processing partner.

Is it safe to buy from the Halti Online Store?

Our payment processing partner is Stripe. "Stripe is certified as a PCI Level 1 Service Provider, the most stringent level of security certification available in the payments industry. Stripe is audited by the same firm that audits Google, Apple, and Amazon."

General

How do I find the product?

The e-commerce products are broken down by product category. By selecting, for example, Carrying Stands, you can browse all the backpacks and backpacks. If you already know what you are looking for, you can search the product by the magnifying glass button on the top left.

How do I contact customer service?

Halt's customer service helps both dealers and our customers with all kinds of orders, deliveries and products on weekdays between 9:00 and 15:00. You can contact us via the " contact us " form, by email at info@halti.fi or by phone at 09 8520 8288. For international orders, contact our Global eCommerce solution provider Xtrem Global:

email: customers@xtremglobal.com

phone: +442032861995

By mail: 27 Old Gloucester Street, WC1N 3AX, London, United Kingdom

How long will it take to get my credit in my account?

After the product has returned to Halti, we will promptly refund the card that has been used for the payment transaction.

Sleeping Bags

How should sleeping bags be serviced?

The sleeping bag will remain good when used and maintained properly. The sleeping bag should be ventilated before bedtime and after use. With sleeping bag you can use a sleeping bag liner that adds heat and reduces the amount of washing.

The sleeping bag should be kept loosely packaged or with lids hanging. Especially sleeping bags are recommended to be stored in their own supplied cotton bag or, in wardrobe with garment.

Wash your sleeping bag regularly in a hand or large washing machine with a mild detergent, max 30°C.

Tents

Does Halti offer spare parts?

There are no curved brackets in our collection, but there are a number of spare parts available.

First, make sure whether it is an aluminum or glass fiber arc. Glassy curves are often black and silver colored in silver.

When the arch material is clear, the arc diameter should be measured. The aluminum arch is 8.5mm in diameter, but there are four different diameters available in 7.9mm, 8.5mm, 9.5mm and 11mm in glass fiber. The diameter needs to be clarified, as it may only fit the curve of a certain size.

Depending on the purpose, only one piece of arc may be sufficient for repair. In this case, the arc repair kit is a good and inexpensive option. The repair kit includes one piece of arc (approx. 50 cm long) and other necessary parts, ie elastic band, intermediate and end sleeve.

If more than one part of the arc has been broken, or either the arc has been lost - no concern! As a spare part, there is a tent arch where you can build an arc suitable for your tent.

So a repair kit like a long tent coat requires a little craft. The tire's original curves are measured and the spare parts are cut to the right length. Sharpen the arch to keep a bit of roughness so that it does not break your own hands like the tent band ribbon broken.

What is a silicone-treated tent?

Silicone treatment is mostly used for demanding winter tents. Silicone treatment improves the tear strength of the fabric, improves the fabric to withstand UV rays and helps water droplets and snow flakes easily repel from the tent.

Silicone treatment greatly improves the fabric's properties but at the same time it is not possible to put seam tapes on such a fabric. The seams are sewn with a special cotton thread which swirls with small drops of stubble. However, if the rain is continuous, or the water reaches the inner tent roof, the seam may leak a bit of water. This is however rare and the other benefits of the silicone-treated fabric outweighs the disadvantages.

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