Frequently Asked Question


Orders, shipping and product information

Shipping times and fees

  • Parcel Connect (DHL)
  • Delivery time: 4-6 working days
  • Delivery cost: 8,90 €

  • UPS Standard
  • Delivery time: 4-6 working days
  • Delivery cost: 12,90 €

  • UPS Express Saver
  • Delivery time: 3-4 working days
  • Delivery cost: 23,90 €


Please notice that during peak season and campaigns the delivery time may be longer. 

We ship to countries within the European Union.

Order confirmation

After a successful online purchase, you'll receive an order confirmation email. In case you don't receive an order confirmation email right away, please contact

Shipping confirmation

When the order has been packed in the warehouse, you'll receive a shipping confirmation email with a tracking code. The tracking code is provided by the carrier.

Once you have accepted your order, you agree to the terms and conditions of delivery. The order will automatically go to our warehouse for collection, so at this stage, changes are no longer possible.

You will receive an order confirmation immediately after you have accepted your order. Please check your order confirmation again! If you notice an error in the order confirmation you receive, please contact Customer Care at . Please indicate in your message the relevant order number.

You need to get the Returns back to us within 28 days from the date of delivery of your order. If you want to return a product, the product must be unused and all price tags must still be attached. Please read morehere.

We will process your return as soon as we receive it. The purchase will be refunded to the original form of payment. You will receive an email notification when your return has been received and refunded. After the notification, it will take approximately one week to receive the refund.

Did you receive the wrong product or has the package been damaged during delivery? Please contact our customer service by email at Attach photos of the damaged package or defective product. Remember to include the order number in the message!

We are not able to accept product exchanges at You will need to place a new order and return the original item normally according to the return instructions.

Halt's customer service helps both dealers and our customers with all kinds of orders, deliveries, and products on weekdays between 9:00 and 15:00. 

You can contact us via the "Contact Us" form or by email at 

Each product should have a price, image and comprehensive product information on our website. If the product is missing information, please let us know through the "Contact Us" form and we will fix it.

Yes, it is safe to buy from Halti Store. Read more information form Halti's privacy policyand sustainability program. If you have any questions you can always contact us and our customer service team will help you out!

The e-commerce products are broken down by product category. By selecting, for example, backpacks, you can browse all the backpacks. If you already know what you are looking for, you can search a product by its name in the search box in the top right corner.

Questions about Hardware products

The sleeping bag will remain good when used and maintained properly. The sleeping bag should be ventilated before bedtime and after use. With the sleeping bag, you can use a sleeping bag liner that adds heat and reduces the amount of washing.

The sleeping bag should be kept loosely packaged or with lids hanging. Especially sleeping bags are recommended to be stored in their own supplied cotton bag or, in wardrobe with a garment.

Wash your sleeping bag regularly in a hand or large washing machine with a mild detergent, max 30°C.

There are no curved brackets in our collection, but there are a number of spare parts available.

First, make sure whether it is an aluminum or glass fiber arc. Glassy curves are often black and silver colored in silver.

When the arch material is clear, the arc diameter should be measured. The aluminum arch is 8.5mm in diameter, but there are four different diameters available in 7.9mm, 8.5mm, 9.5mm and 11mm in glass fiber. The diameter needs to be clarified, as it may only fit the curve of a certain size.

Depending on the purpose, only one piece of arc may be sufficient for repair. In this case, the arc repair kit is a good and inexpensive option. The repair kit includes one piece of arc (approx. 50 cm long) and other necessary parts, ie elastic band, intermediate and end sleeve.

If more than one part of the arc has been broken, or either the arc has been lost - no concern! As a spare part, there is a tent arch where you can build an arc suitable for your tent.

So a repair kit like a long tent coat requires a little craft. The tire's original curves are measured and the spare parts are cut to the right length. Sharpen the arch to keep a bit of roughness so that it does not break your own hands like the tent band ribbon broken.

Silicone treatment is mostly used for demanding winter tents. Silicone treatment improves the tear strength of the fabric, improves the fabric to withstand UV rays and helps water droplets and snowflakes easily repel from the tent.

Silicone treatment greatly improves the fabric's properties but at the same time, it is not possible to put seam tapes on such a fabric. The seams are sewn with a special cotton thread which swirls with small drops of stubble. However, if the rain is continuous, or the water reaches the inner tent roof, the seam may leak a bit of water. This is however rare and the other benefits of the silicone-treated fabric outweigh the disadvantages.