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We want to produce high-quality clothing and gear that withstand hard wear. The laundry tags and hang tags attached to our products tell you how to use and maintain our products and give them a long life. We have added a QR code to the Hiker Next Generation jacket that will hit the stores in the spring of 2020. By scanning this code, users and any subsequent users can read more information and care instructions, even after the hang tags have been removed. Our goal is to reduce the number of tags and add QR codes to our other products.
We recommend that you wash waterproof clothes to prevent any dirt and stains from reducing their properties. Clean clothes breathe and last longer. Waterproof clothes should also be treated with a water repellent to extend the lifecycle even further.
Under Tips and maintenance on our website, you can find care instructions for our products. If you cannot find the answer you were looking for, please contact our customer service: customerservice@halti.fi.
We encourage our customers to use our products for as long as possible and have any damaged products fixed.
Fixaa se (Fix it) is Halti’s product repair service which extends the lifecycle of your clothes. We can help you fix any damaged products.
We can help you to fix any damaged products. Send a message to fixaase@halti.fi and tell us how your product is damaged.
- Attach an image of the area to be fixed.
- We will send you a reply, tell you how the product can be fixed and recommend tailors and shoemakers.
- We will also give you instructions on what to do with damaged products and contact details of recommended tailors.
- Send the damaged and clean product to the delivery address given.
- You will be charged in accordance with the price list of the tailor or shoemaker who fixes your product.
- If we consider that your product cannot be fixed, we will let you know as soon as possible.